FAQ — Big Black Coffee
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What kind of coffee does Big Black coffee sell?
We specialize in premium, freshly roasted specialty coffee beans:
Perfect for home brewing, espresso machines, pour-overs, and everything in between.
We have coffee that’s calling your name. -
Where do your coffee beans come from?
We source our coffee beans from trusted, ethically minded coffee farms around the world. Every bean we sell is SCA certified:
Processed with care, traceable to its origin, and expertly roasted with care right before shipping so you get a cup that’s as fresh as it is flavorful.
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Is your coffee organic or fair trade?
Our Specialty Coffee is Direct-Trade.
We rotate our coffees seasonally and sometimes our coffees are sourced from farms that follow organic and fair-trade practices. Some are Rainforest Alliance certified. Though not all of our offers hold these certifications, they all are always SCA certified.
Our Organic, Fair-Trade, and RFA offers come and go. We make sure to be fully transparent about each bean in their shop descriptions.
We’re passionate about sustainability and always looking for ways to make our coffee even more responsible.
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How Fresh is the coffee when it arrives?
We ship your coffee in 1-2 business days of roasting and orders arrive within 3–5 business days, so you receive Big Black Coffee at its peak freshness.
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Do you offer ground coffee too?
Yes! You can select your preferred Grind Option when adding the coffee to your Cart.
We can grind your coffee for Drip, Espresso, and French Press. -
Do you have decaf coffee?
Yes! For coffee lovers who want all the flavor without the caffeine buzz.
Shipping & Delivery
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Where do you ship?
We currently ship to all 50 U.S. states.
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How much will shipping cost?
Shipping is FREE:
No minimums, no surprises. Just great coffee delivered straight to your door. -
How long will my order take to arrive?
We ship within 1-2 business days of roasting and orders arrive within 3–5 business days. You’ll receive tracking info via email as soon as it’s on the way.
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How Can I Track My Order?
Once your order ships, you’ll get a tracking link in your confirmation email so you can follow your coffee’s journey home.
Ordering & payments
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How Do I Place an Order?
Simply browse our shops at drinkbbc.com, choose your favorite beans, add them to your cart, and check out.
It’s that easy!For Wholesale Offers contact us here.
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What Payment Methods Do You Accept?
We accept all major credit and debit cards.
Secure payments are handled through our trusted payment partners to keep your information safe. -
Can I change or cancel my order after placing it?
If you need to make changes, contact us right away at drinkbbccoffee@gmail.com.
We can modify or cancel your order if it hasn’t shipped yet.
Please provide your Order Number in the email. -
Do you offer any discounts or promotions?
Keep an eye on our homepage and social media for the latest deals and seasonal offers. Subscribers to our newsletter also get first access to exclusive promos!
Returns & Refunds
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What is your return policy?
Because coffee is perishable, we can’t accept returns on opened bags.
But if your order arrives damaged, incorrect, or not up to our quality standards, we’ll make it right:
Just reach out at drinkbbccoffee@gmail.com within 7 days of delivery and provide your Order Number. -
Do you offer refunds or replacements?
Yes! If your order was damaged or wrong, we’ll send a replacement or issue a full refund. Your satisfaction is our top priority.
Contact & Support
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Need help with an order or have a question?
We’ve got you covered. Email us anytime at drinkbbccoffee@gmail.com
BBC Big Black Coffee typically replies within 24 hours (Monday–Friday). -
Want to collaborate or wholesale with Big Black Coffee?
We love partnering with and providing for cafes, offices, artists & creators, etc. For all Collaboration & Wholesale Inquiries please contact us here.
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Stay Connected
Follow us on social media for the latest drops, coffee tips, upcoming events, and behind-the-scenes roasting moments.
Your next favorite brew is just a scroll away.